New Delhi, Feb 13 (PTI) Consumer Affairs Secretary Rohit Kumar Singh on Tuesday asserted that integration of artificial intelligence in 'e-Jagriti' portal will help reduce the number of pending cases in consumer courts.

According to an official statement, e-Jagriti portal provides simple, fast and more cost-effective consumer dispute redressal software solution at all levels.

Also Read | First Hindu Temple in UAE Inauguration Live Streaming Online: From Date, Time to Telecast Details, Know All About BAPS Mandir Set To Be Inaugurated by PM Narendra Modi.

It is envisaged to integrate consumer grievance platforms, namely, Online Case Monitoring System (OCMS), E-Daakhil, NCDRC Case Monitoring System, CONFONET website, mediation application, in a single platform.

The Department of Consumer Affairs on Tuesday organized a capacity building workshop for all the stakeholders to make them familiar with the features of “e-Jagriti”.

Also Read | First-Ever Hindu Temple in UAE To Be Inaugurated by PM Narendra Modi on February 14: All You Need To Know About BAPS Mandir in Abu Dhabi.

Addressing the conference, Singh, asserted that the "AI integration in e-Jagriti will help in reducing the pendency of consumer cases in the Consumer Commissions."

"He encouraged all the stakeholders to reduce the pendency by use of technology and e-Jagriti," the statement said.

In December, Union Minister for Consumer Affairs, Food and Public Distribution Piyush Goyal had launched modernised CONFONET software into the “e-Jagriti” portal.

In the three-tier Consumer Commissions, the use of online consumer court case Monitoring & Management System CONFONET has supported consumer cases for over 15 years. However, with advancements in technology and changing consumer needs, it has become evident there is a need to adapt and innovate to better serve citizens.

The e-Jagriti platform has case filing, online fee payment, case monitoring modules for seamless disposal of cases by all the Commissions, has Smart search facility on archived consumer complaints / cases / judgements using AI technology for metadata and keyword creation, and Voice-to-text conversion of judgements, case history and other details using AI / ML technology.

The portal will integrate Virtual court facility for a convenient and accessible resolution of consumer complaints, reducing the time of disposal, multiple hearings and physical court appearances bringing effective and fast decisions & disposals in all Consumer Commissions, the statement said.

(This is an unedited and auto-generated story from Syndicated News feed, LatestLY Staff may not have modified or edited the content body)