A Texas woman is calling out a Southwest Airlines employee, a gate agent who mocked her 5-year-old daughter’s name and shared a picture of the boarding pass on social media. Traci Redford and her daughter were flying from Santa Ana, California to El Paso, Texas from California’s John Wayne Airport when the gate agent pointed out at the name of the little girl ‘Abcde’ which is pronounced as ‘Ab-si-dee’. The incident occurred several weeks ago and since then the airlines has issued an apology. British Airways Denies Racial Discrimination After a Worried Passenger Tweets to The Airline.
Redford told ABC affiliate KABC that upon seeing her daughter’s name, the gate agent started pointing, laughing and talking to other employees about her and her child. She told the station, “So I turned around and said, ‘Hey if I can hear you, my daughter can hear you, so I’d appreciate if you’d just stop’.” The agent even took a picture of the boarding pass and posted it on social media. An acquaintance of Redford’s found the post on Facebook and reported it to Southwest. She filed a formal complaint to the airline for two weeks and the company didn’t do anything.
— Veronica Miracle (@ABC7Veronica) November 28, 2018
However, since then, the airline responded to KABC’s request for comment, apologising on behalf of their rude employee. In a statement released by the airlines, a spokesperson said, “The post is not indicative of the care, respect and civility that the airline requires from its employees. We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online.” The statement further read, “We have followed up with the Employee involved and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasise our expectations for all employees.”