Two elderly people were made to sit on broken seats during an Air India flight from New York to Delhi, and the district consumer complaints redressal panel in Chandigarh recently ordered Air India to compensate them with Rs 50,000. According to the evidence, the complainants experienced bodily pain from the substandard chairs, as noted by President Pawanjit Singh and member Suresh Kumar Sardana in a coram. The complainants paid around Rs 8 lakhs for business class tickets, believing they would travel in luxury and hassle-free. One of the complainants was disabled and had been to the United States for physiotherapy treatments. DGCA Slaps Rs 10 Lakh Fine on Air India for Violation of Civil Aviation Requirement.
Court Orders Air India to Pay Rs 50,000 Compensation to Elderly Couple
Broken business class seats on Air India flight: Consumer Court directs ₹50,000 compensation to senior couple
— Bar & Bench (@barandbench) February 11, 2024
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