Ryanair flight travelling from Dublin to Croatia on Friday had to make an emergency landing in Frankfurt, Germany after the flight lost cabin pressure and descended 26,000 feet in just seven minutes, according to officials. Oxygen masks were deployed but at least 30 passengers were hospitalised as they complained about sore ears and bleeding from their ears. There were 189 passengers on board.
A spokesperson from Ryanair said the depressurisation caused oxygen masks to deploy. "I can safely say it was the most terrifying thing I have ever experienced," passenger Roxanne Brownlee told ABC News. "The oxygen masks just fell down in front of us - we were given no context, there was no announcement," Brownlee added. "We were all kind of scrambling trying to put the oxygen masks on and people were screaming, crying and shouting."
Roxanne's Post from Ryanair Flight
Shout out to those, like me, with an 'irrational' fear of flying, an 'irrational' lack of confidence in Ryanair, or any 'irrational' indulgence in superstitious belief. Here's my selfie as we jolted into a sudden plummet, icy air rushing through the cabin with sirens blaring 'emergency descent' on repeat. Happy Friday the 13th. #ryanair #notdead #emergencylanding #fearofflying #holidays #worldcup #fridaythe13th #nofrills
A Ryanair spokesperson said, "In line with standard procedure, the crew deployed oxygen mask and initiated a controlled descent. The aircraft landed normally and customers disembarked, where a small number received medical attention as precaution." The spokesperson also added, "Customers were provided with refreshment vouchers and hotel accommodation was authorised, however, there was a shortage of available accommodation."
But Brownlee described the treatment they received after landing as 'disgraceful'. She told ABC News: "They brought in about 100 burgers, for 189 of us there. They said elderly and families with small children can sleep on cots in the basement, the rest of us was just sort of left floating around. So, we were all awake upwards of 36 hours of the entire ordeal - just completely exhausted, shattered and I would say shocked with the treatment that we received from Ryanair."
A passenger reported on Facebook that the air went cold and the oxygen masks dropped, adding that there was a 'dive of 3000 metres in less than one minute'. One person tweeted a picture of a bloodied oxygen mask from the flight.
A picture from one of the passengers of the flight FR7312, from Dublin to Zadar. She cannot fly due her injuries. We are still in the Frankfurt-Hahn. No information, no alternatives, no place to rest.#Ryanair#nightmare@Ryanair pic.twitter.com/zcdNGHS1VF
— Minerva Galvan (@Maingd) July 14, 2018
On Saturday, another Ryanair flight took a majority of the passengers to their destination in Croatia. Out of 33 people admitted to the hospital, 22 were released and bused to Croatia because they were told not to fly.