Jaipur Consumer Court Orders PepsiCo To Pay Over INR 8,000 for INR 5 Lay's Packet; Here's Why
A Jaipur consumer court ordered PepsiCo to pay compensation after a customer found only 4 grams of chips in a 15-gram Lay's packet. Dismissing charges against the retailer, the commission directed PepsiCo to refund the INR 5 price with interest, plus INR 8,000 for harassment and costs. Scroll below to know more about the case.
A Jaipur consumer commission has held PepsiCo India Holdings Pvt. Ltd. liable after a customer found just 4 grams of chips in a Lay's packet that declared a net weight of 15 grams, while clearing retailer Metro Cash & Carry India of any blame, according to a report. The District Consumer Disputes Redressal Commission-II, led by President Ashok Sharma with Members Ajay Kumar and Supriya Agarwal, also dismissed the complaint against retailer Metro Cash & Carry India Pvt. Ltd. The case was filed by Chandraman Jalan, who runs Jalan Building and Hardware Store, according to a report by Live Law.
What The Customer Said
Jalan said he bought several food items from Metro on November 10, 2020, to serve guests at his home. One of them was a packet of Lay's chips, and an invoice was issued the same day. He said the packet felt unusually light when he served it. When he weighed what was inside, he found only 4 grams. He took the matter to Metro but said the company did not handle his complaint properly. He then filed a case on April 6, 2022, citing deficiency in service and unfair trade practices.
Metro argued that any shortfall in the chips could have happened during manufacturing, so the manufacturer should be held responsible. PepsiCo did not appear before the commission even after notice was served. The case against it went ahead ex parte, which means without its side being heard. The commission examined Jalan's evidence, including the purchase invoice and his claim about the packet's weight. It then dismissed the complaint against Metro and allowed the complaint against PepsiCo.
Refund, Compensation And Costs
PepsiCo has been told to refund INR 5, the price of the packet, with 6 per cent yearly interest from April 6, 2022, until it is paid. It must also pay INR 5,000 for mental harassment and INR 3,000 for litigation costs within one month of the order. If PepsiCo misses that deadline, the INR 8,000 will carry 6 per cent yearly interest from the date of the order until payment. Together, the ordered payout comes to INR 8,005 plus interest, far more than the INR 5 packet at the centre of the dispute.
(The above story first appeared on LatestLY on Oct 28, 2026 07:59 AM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).
