Mumbai, June 12: The Indian railways' has always received a lot of flak from passengers for not informing about any change or updates about trains if at all they are being cancelled or delayed at last moment. Therefore, taking cognisance of the issue raised by passengers repeatedly now the authority has started a WhatsApp number --- 7349389104 through which one can quickly get the live status of their trains, before boarding it.
To use the service one has to save the WhatsApp number --7349389104 with the name 'train live status' and subsequently has to put the express train number to receive an update. For example, if they enter express train number-- 12137 which is a Mumbai bound Punjab mail, then in return, they will receive the real-time updates like whether the train has arrived or not, etc.
In the recent times, with the help of different social media tools like Twitter, WhatsApp the Indian railways is trying to come up with new ways to resolve the woes of the passengers about railway-related issues. From ordering an online meal through eCatering IRTC services, to maintain cleanliness in express train by creating WhatsApp group to get a daily status report, the attitude of the railways--- chalta hai (let it be) is changing, as the authority is now holding the concerned officials accountable for the inconvenience caused. However, more such steps should be taken by the transport authority in future to bring improvement.