Gurugram, August 8: Online food ordering app, Zomato has laid off around 60 employees from its customer support team in Gurugram. This has been done keeping in mind the company's plan to cut costs and reduce redundancies across its food delivery business. According to an Economic Times report, a company spokesperson has been quoted saying, "The percentage of orders requiring support has come down significantly creating a small number of redundancies for 1.2 percent of our workforce. Nissan Plans Job Cuts, Where Will Axe Fall in India?
The layoffs come as Zomato follows the industry in cutting costs by automating customer service functions. Companies are seen to be moving away from employing call centre workers, instead of deploying chatbots that can answer customer queries without human intervention.
According to a Mint report, Zomato currently spends anywhere between Rs 4- to Rs 5 per order on customer support and after-sales services on each food order. The company's current lay-offs come just months after its rival FoodPanda, owned by Ola suspended its food delivery marketplace business.
Overall industry scenario is very gloomy, with job cuts happening across the sector.