San Francisco, Feb 7: Several popular iOS apps, including Expedia, Air Canada, Hotels.com, and Hollister, have been found recording user screen taps and swipes without informing them, much less asking for their permission, even as Apple has always positioned itself as a champion of security and privacy. This technology essentially allows developers to record displays and review how users interacted with their app. Apple Again in Trouble? Lawsuit Filed For Forcing iPhone Owners To Purchase New Chargers.
"Several popular iPhone apps, from hoteliers, travel sites, airlines, cell phone carriers, banks and financiers, that don't ask or make it clear -- if at all -- that they know exactly how you're using their apps. Worse, even though these apps are meant to mask certain fields, some inadvertently expose sensitive data," TechCrunch reported on Thursday.
Apps such as Abercrombie & Fitch, Hotels.com and Singapore Airlines also use Glassbox, which is a customer experience analytics company, and one of a handful of firms that allows developers to embed "session replay" technology into their apps. WhatsApp Screen Lock Feature Rolled Out For iOS Users; Here's How Apple Users Can Use WhatsApp Fingerprint Authentication To Keep Conversations Safe.
However, Abercrombie said that using Glassbox "helps support a seamless shopping experience, enabling us to identify and address any issues customers might encounter in their digital experience", according to 9to5Mac.