India's GCCs To Create 5,00,000 Non-Tech Jobs by 2028: Quess Corp Report

India's global capability centres (GCCs) are projected to generate 5,00,000 non-technology jobs by 2028, highlighting a structural transformation in how multinational enterprises utilise their operations across the country, according to a recent report by Quess Corp. Data indicates that demand for non-tech talent grew by 17.2 per cent year-on-year in the first half of 2026, driven by organisations expanding digitally enabled business functions alongside legacy technology operations.

This growth points to an ongoing evolution, with GCCs increasingly transitioning from basic execution hubs into core centres supporting business strategy, digital transformation, and executive decision-making. SBI Hiring: State Bank of India To Recruit 12,000 Staff, Add 250 Branches in FY27.

Business Functions Drive New Hiring Demand

Quess Corp notes that non-tech hiring demand remains highly concentrated in critical business operations, with sales operations, finance, and general business functions accounting for over 60 per cent of total requirements. Employers are prioritising professionals skilled in data analytics, automation, digital platforms, and artificial intelligence as technological capabilities become standard across corporate functions. Key metrics detailed in the report include:

• Non-tech GCC demand projected to reach 5,00,000 roles by 2028.
• Year-on-year non-tech hiring growth of 17.2 per cent in H1 2026.
• Sales operations, finance, and business operations hold over 60% of total demand.
• Nearly one in three business operations roles require digital platforms, analytics, or AI competencies.
• Approximately one in four finance, risk, and governance roles require comparable digital capabilities.

Mid-Career Talent Leads Market Demand

Experienced professionals represent the most sought-after segment within the expanding workforce. Workers possessing seven to 12 years of experience comprised nearly 60 per cent of non-tech hiring demand in 2025. Quess projects this specific talent pool will expand at a three-year compound annual growth rate of 21 per cent, reaching roughly 250,000 professionals. As centres assume broader strategic mandates, organisations are actively recruiting leaders capable of managing complex stakeholders, navigating transformation initiatives, and delivering measurable business outcomes.

"AI is reshaping the purpose of GCCs, with digitally enabled roles becoming standard across business functions," Kapil Joshi, CEO of IT Staffing at Quess Corp, said in the report. He noted that the evolving workforce mix mirrors a heightened corporate need for professionals who combine traditional operational expertise with digital fluency and strategic execution capability.

Geographic Expansion Beyond Traditional Tech Hubs

While established technology centres continue to absorb the majority of recruitment, the geographic footprint of GCC growth is diversifying across India. According to the analysis, Bengaluru accounted for nearly 25 per cent of non-tech GCC demand in H1 2026. Delhi followed with 12 per cent, Mumbai contributed 10 per cent, Hyderabad registered 9 per cent, and Pune accounted for 7 per cent. Concurrently, emerging locations and tier-two cities captured nearly 35 per cent of overall demand, indicating a widespread dispersal of global-services employment. PayPal Layoffs Continue Globally As the Payment Giant Cuts Jobs in Israel After Ireland, India and US.

Sector-wise, pharmaceuticals and healthcare generated the strongest demand for non-tech talent, followed by banking, financial services, and insurance (BFSI) alongside technology and product segments. Quess emphasises that the next phase of sector expansion will be defined by specialised capabilities rather than sheer headcount scale, with nearly 90 per cent of the 2,400-plus GCCs tracked in its database already operating across multi-functional capability towers.

(The above story first appeared on LatestLY on Sep 07, 2026 11:19 AM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).