New Delhi, February 9: HDFC Bank employee Aastha Singh (Astha Singh) has come under the spotlight following the viral spread of a video showing her verbally abusing and physically threatening a customer. The incident, which took place at a branch in Kanpur, Uttar Pradesh, has sparked significant social media backlash over professional misconduct and the use of casteist remarks during the altercation.

The controversy surfaced after a 44-second video clip began circulating on platforms like X (formerly Twitter) and Instagram. In the footage, Singh is seen in a heated exchange with an account holder. As the argument escalates, she is heard using foul language and issuing threats, at one point lifting her laptop as if to hurl it at the customer. ‘Not Our Employee’: HDFC Bank Responds to Viral Audio of Woman’s Disrespectful Remarks Against Army Personnel Over Loan Payment.

Witnesses and the video recording indicate that Singh repeatedly invoked her social identity during the outburst, stating, "I am a Thakur," and warning the customer, "Don't mess with me." Despite several colleagues attempting to intervene and calm her down, the employee continued the aggressive behavior, shouting, "Aisi ki taisi kardenge" (I will ruin you). ‘Bank Details on Street Food Paper Plate’: Viral Image Sparks Data Protection Debate, X Users Question Disposal of Confidential Financial Documents.

‘Thakur Hoon’ Viral Video: HDFC Employee Aastha Singh Slammed for Using Casteist Remarks

The exact cause of the dispute remains unclear, though reports suggest it began after the customer raised a complaint regarding a service issue or a transaction delay. Public reaction has been swift, with netizens calling for a permanent termination of service.

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Rating:3

TruLY Score 3 – Believable; Needs Further Research | On a Trust Scale of 0-5 this article has scored 3 on LatestLY, this article appears believable but may need additional verification. It is based on reporting from news websites or verified journalists (X Account of Journalist Abhishek Anand), but lacks supporting official confirmation. Readers are advised to treat the information as credible but continue to follow up for updates or confirmations

(The above story first appeared on LatestLY on Feb 09, 2026 05:23 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).