New Delhi, August 6: Air India sent duty roasters to its retired or employees who have quit the airlines long ago. According to a report published in The Times of India, Hundreds of crew members who had retired or had quit AI have been receiving messages of shift timings this week from the airline’s automated crew management system. Families of deceased employees also received messages of duty roaters.
Air India, however, claimed that the glitch was resolved on Friday. The glitch was reportedly occurred due to an old version of CMS being wrongly used by the system. “Rostering is done entirely by CMS. An old version of CMS which was no longer in use was wrongly used due to a problem in the system. This led to ex-crew members wrongly getting these messages,” reported TOI quoting AI’s spokesperson as saying.
According to the report, some retired employees called up the CMS and informed them of the error. Even some serving crew members also received messages wrongly informing of change in flights assigned. However, only a small number of serving employees received such message.
On August 2, an Air India plane flying from Milan to New Delhi had to turn back to the Italian city after a passenger forcibly tried to enter the cockpit. When the incident happened, the plane carrying 250 people had been flying for over an hour after taking off from Milan. While, on August 3, As many as 150 passengers were left stranded at Mumbai’s Chhatrapati Shivaji International Airport for more than 10 hours. The AI 983 Mumbai-Dubai bound flight, which was earlier scheduled at 8 pm, finally took off at 7 am.