New Delhi, December 27: Private carrier Indigo has been ranked as the worst airline service provider by a Parliamentary Standing Committee on Transport, Tourism and Culture. Among reasons cited for the dismal ranking of IndiGo, includes rude staff and high fares.
Trinamool Congress MP Derek O Brien, who heads the panel, said the flight charges an exorbitant fine on ticket cancellation. "Committee has recommended that cancellation charges cannot be more than 50 percent of the basic fare. Tax and fuel surcharge collected should be refunded to passengers. Airlines are charging too much," he said on Thursday. Jet Airways Flight From Bengaluru to Mangaluru Grounded Due to Reports of Smoke.
"During festivals, some airlines charge 8-10 times more. Our strong message to airlines through the Ministry is that we can't allow such high fares to happen," he further said, adding that the Committee has found out that Indigo is the worst performing airline for the consumers.
"Our committee is very clear that the worst performing airline for consumers is Indigo, They haven't responded inspite of many complaints. Indigo even charge for 1-2 kg overweight, this has not been taken very well and the committee is looking into the matter seriously," he added.
IndiGo was red-flagged by the parliamentary panel earlier as well, when a report submitted by the Committee on January 17 reprimanded the carrier for rude staff of its behaviour, inadequate training, high fares and non-availability of food.
(With ANI inputs)