What Is Gujarat's E-Zero FIR System? How Cyber Fraud Victims Can Now Register Complaints Online
Gujarat has launched the e-Zero FIR system for cyber financial fraud, allowing victims to register complaints via the 1930 helpline without visiting a police station. The initiative automates initial reports to speed up investigations and prevent financial losses. State officials highlighted the first case registered under the system.
Gujarat has introduced an e-Zero FIR system for cyber financial fraud cases, allowing victims to initiate the legal process without visiting a police station, in a move aimed at speeding up investigations and improving the chances of preventing financial losses. Deputy Chief Minister Harsh Sanghavi formally launched the "Cyber Financial Fraud e-Zero FIR" service in Gandhinagar on Monday, July 27. The initiative has been implemented in coordination with the Indian Cyber Crime Coordination Centre (I4C) under the Union Ministry of Home Affairs to reduce initial delays in cybercrime investigations.
What Is the e-Zero FIR System?
Under the new mechanism, complaints lodged through the national cybercrime helpline, 1930, will automatically generate an e-Zero FIR. This document is then forwarded electronically to the jurisdictional police station for further action without requiring the complainant to visit local authorities in person. Gujarat Police Bust INR 631 Crore Multi-State Cyber Fraud Network in ‘Operation Mule Hunt 2.0’; 13 Arrested.
"Through the e-Zero FIR system, victims of cyber fraud will be able to register complaints from the comfort of their homes, and timely action will also increase the possibility of saving the defrauded amount," Sanghavi said during the launch. Inspector General of Police (IGP) Bipin Ahire, who heads the Cyber Centre of Excellence, explained the operational workflow of the service.
"Complaints relating to cyber financial fraud received through the 1930 helpline would automatically generate a Zero FIR, which would then be transmitted to the concerned police station," Ahire said. He added, "Police officers will subsequently contact the complainant, obtain the necessary information, register the FIR in accordance with legal procedures and immediately begin the investigation."
Directives and Early Results
Director General of Police (DGP) Gyanendra Singh Malik has directed all field units to deal with such complaints with seriousness and sensitivity and to ensure that complainants receive prompt justice through the effective implementation of the new framework. State officials highlighted the first case registered under the system. An Ahmedabad resident targeted in a cyber fraud involving a "digital arrest" scam registered the state's first e-FIR. Based on the complaint, the Cyber Crime Department took swift action and successfully prevented a financial loss of more than INR 15.76 lakh. How Ahmedabad Call Centre Duped 5,000 With Fake Ayurvedic S*x Medicines and Police Threats.
Launch and Administrative Participation
The launch programme was attended by Principal Chief Secretary (Home Department) Sanjeev Kumar, DGP G. S. Malik, and senior officers of the Cyber Crime Cell. Additionally, Rajesh Kumar, Chief Executive Officer of the Indian Cyber Crime Coordination Centre, joined virtually alongside all Police Commissioners, Range Heads, Superintendents of Police, and Cyber Crime Police Inspectors across the state through the Gujarat State Wide Area Network (GSWAN).
(The above story first appeared on LatestLY on Jul 27, 2026 03:40 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).
