India News | Govt Asks Retailers Not to Insist on Mobile Number of Customers for Providing Services

New Delhi, May 23 (PTI) The Consumer Affairs Ministry has issued an advisory directing retailers not to insist on the personal contact details of customers for delivering certain services, Consumer Affairs Secretary Rohit Kumar Singh said on Tuesday.

Also Read | Indian K-pop Star BLACKSWAN's Sriya Lenka Opens Up on Joining Multi-Ethnic Girl Group and Their New Album That Karma.

The advisory has been issued following several consumer complaints. Customers have complained about many retailers not providing them services if they refuse to share their contact number, he said.

"Sellers say they cannot generate the bill until personal contact details are provided. This is an unfair and restrictive trade practice under the Consumer Protection Act and there is no rationality behind collecting the information," the Secretary told reporters.

Also Read | Teenager Dies of Electrocution: 13-Year-Old Girl Died After Receiving Electric Shock From High-Tension Cable While Playing at Her Residence in Karnataka.

There is also a privacy concern. Therefore, an advisory has been issued to the retail industry and industry chambers CII and FICCI to address this issue in the interest of consumers, he said.

It is not mandatory in India for customers to furnish their mobile numbers to a retailer to generate a bill. However, customers are put in an awkward situation by retailers insisting on a number to conclude transactions. Most of the time, customers are not given an option to opt out in many of these situations.

(The above story is verified and authored by Press Trust of India (PTI) staff. PTI, India’s premier news agency, employs more than 400 journalists and 500 stringers to cover almost every district and small town in India.. The views appearing in the above post do not reflect the opinions of LatestLY)