Railway Minister Piyush Goyal and MoS Railways Manoj Sinha launched two mobile applications 'Rail MADAD' and 'Menu on Rails' in Delhi today. The apps are a part of 200 apps being developed by the Indian Railways for the ease of passengers, stakeholders and internal use of employees. The apps aim at bringing transparency and accountability in the functioning of the system.
These apps will also help the officials keep an eye on various developments that need to be monitored. Travellers will also be updated about the renovation of railway stations, catering stalls, its location and progress in unmanned level-crossings through these apps.
Menu on Rails App
Menu on Rails apps will keep passengers updated on food available on the train with its prices. Passengers can check IRCTC Menu card, available at train platforms and on different types of trains like Shatabdi and Rajdhani.
— ANI (@ANI) June 11, 2018
MADAD (Mobile Application for Desired Assistance During travel) will let passengers lodge complaints about the low quality of food or dirty toilets. The app also allows users to request emergency services. The complaint lodged using the app will directly reach the relevant officers of the divisions. Users can also track the status of the complaint and the action taken in response. The app is said to fast-tracking the process of registration and redressal of grievances.
Reportedly, the app would also display the number of complaints received and resolved by the Indian Railways. It would also rank top five and bottom five railway stations according to the issues solved. To encourage transparency and accountability among their officials the app would similarly rank railway stations too.
The railways have been bringing in major amendments in their functioning in the recent past. Earlier this month, the Indian Railway Catering and Tourism Corporation (IRCTC) launched a trial run of environment-friendly bagasse-based food packaging on eight trains including Shatabdis and Rajdhanis. They have also brought changes to the quantity of food given to passengers in Rajdhani and Shatabdi. On World Environment Day, IRCTC started biodegradable food packages in trains.