New Delhi, October 7: Scores of passengers were left stranded at several airports across the nation as the servers of IndiGo, one of the most prominent private domestic carriers, were down. The airlines has asked the commuters to contact them via social media for redressal of their queries.
Reports of IndiGo system dysfunctioning emerged first from Delhi's Indira Gandhi International (IGI) airport, where stranded passengers marked their grievance with the ground staff. Delhi-Mumbai Air India Flight AI 887 Delayed For Several Hours, Passengers Left Stranded.
Subsequently, IndiGo issued a statement confirming that its servers are not functioning at all the airports. Stranded passengers have been asked to contact the carrier through Twitter, Facebook, or the customer helpline number.
IndiGo tweets an advisory over its system which is down at all the airports for a while. The airline has asked its passengers to contact it through Twitter, Facebook, its website or its contact number. pic.twitter.com/hNt9UA3OAE
— ANI (@ANI) October 7, 2018
The chaotic situation comes nearly a couple of months after IndiGo servers went down at the Pune airport, on August 14. The airlines had then shift the blame on the airport, claiming that disruption in power supply led to the collapse of its system.
At Delhi's IGI airport, this marks the second day in a row when passengers of at least one carrier have faced inconvenience. On Saturday, commuters set to board the Mumbai-bound Air India AI 887 were left stranded for at least four hours as the flight's schedule was changed thrice.