Mahua Moitra Slams Swiggy Over Order Cancellation and Charges, Says 'No Dinner & No Service'
TMC MP Mahua Moitra publicly criticised Swiggy today, July 16, after her order from Arsalan restaurant was cancelled for the third time, yet she was still charged an INR 1,457 cancellation fee. Moitra reported receiving no help from customer service, highlighting recurring frustrations with the platform's reliability. Swiggy has not yet issued a public response to the complaint.
Trinamool Congress MP Mahua Moitra on Thursday, July 16, publicly criticised food delivery platform Swiggy after her order was cancelled for the third time, resulting in a full charge of INR 1,457 as a cancellation fee. The lawmaker from West Bengal's Krishnanagar constituency said she was left without dinner and received no assistance from customer service.
In a post on X, Moitra tagged Swiggy and shared a screenshot of the cancellation notice for order number #243092360048928 from restaurant Arsalan. The message informed her that the order had been cancelled and that she would be charged for restaurant services. Mahua Moitra Criticises Swiggy for Delivering Spoiled Ice Cream, Demands Refund; Company Responds.
Mahua Moitra Says Swiggy Cancelled Her Order for Third Time
Hello @Swiggy this is 3rd time you arbitrarily cancelled my order and have charged me full bill amount ₹1457 as “cancellation fee”. No dinner & no service help from anyone. pic.twitter.com/tQBl6X2XQr
— Mahua Moitra (@MahuaMoitra) July 16, 2026
No Dinner & No Service Help From Anyone, Claims Mahua Moitra
Moitra wrote: "Hello @Swiggy this is 3rd time you arbitrarily cancelled my order and have charged me full bill amount ₹1457 as 'cancellation fee'. No dinner & no service help from anyone." The post, made early on July 16, quickly drew attention from her followers, with one user noting the challenges faced by ordinary customers in similar situations. The incident highlights ongoing customer frustrations with delivery platforms, particularly around order reliability and fee structures for cancellations initiated by the service.
Previous Interactions with Swiggy
This is not Moitra's first public complaint about Swiggy. In January 2025, she flagged the delivery of spoiled ice creams and demanded a refund or replacement, prompting a prompt response from the company at the time. Moitra, a vocal Member of Parliament known for her active social media presence, has frequently used the platform to raise issues ranging from political matters to everyday consumer experiences.
Swiggy's Response
As of Thursday morning, Swiggy had not issued a public statement on the latest complaint. The company's support link was included in the cancellation email, directing users to seek further assistance through official channels.
(The above story first appeared on LatestLY on Jul 16, 2026 11:08 AM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).
