Mumbai, November 26: IndiGo on Sunday announced that they will be charging every seat for web check-ins. Taking note of the situation and with the severe backlash the airline has received online, Ministry of Civil Aviation (MoCA) tweeted saying, "We are reviewing these fees to see whether they fall within the unbundled pricing framework." IndiGo Web Check-In Is Now Chargeable! New Pay to Select Your Seat Policy From Airlines Irks Twitter.
The revised policy has been effective from November 14. With the revisions in place, the seats will be charged between Rs 100 and Rs 800 depending on the preference. The airline further mentioned that those doing their check-in from the airport can do it for free.
Earlier, the budget carrier would charge extra only for a few seats including those along the aisle, window-facing or offering additional legroom if checked in online. To clarify, Tata’s low-cost airlines will continue to allot seats without extra charge to flyers who check in at the airport and those with corporate bookings.
MoCA has noted that airlines are now charging for web check-in for all seats. We are reviewing these fees to see whether they fall within the unbundled pricing framework.
— Ministry of Civil Aviation (@MoCA_GoI) November 26, 2018
In a series of tweets, IndiGo made further clarifications like if the tickets bought together with the same PNR will get seats together, to which the airlines clarified that the same is not guaranteed. You can get the seat together only through web check-in; otherwise, you will have to go for free seats, which will be allocated as per availability.