If you are planning to reserve your seat early by checking-in online, give it a pause. As the flexibility is not free any more. That’s right. Apart from the unreasonable amount to travel, now you will have to pay an extra amount if you want to go for online check-in to reserve your seat. India’s most significant and apparent low-cost airline IndiGo has announced to now charge for web check-in of all seats at the carriers. The prices vary between Rs. 100 to Rs. 800 depending on the preference. Naturally, the new policy pissed off the travellers. Indigo's Neo Engine Faces Trouble Mid-Air, Pilot Continues the Flight to Land at Port Blair; Airline Issues Clarification.
Earlier, the budget carrier would charge extra only for a few seats including those along the aisle, window-facing or offering additional legroom if checked in online. To clarify, Tata’s low-cost airlines will continue to allot seats without extra charge to flyers who check in at the airport and those with corporate bookings. According to the airlines, the revised policies has been initiated already since November 14, but came into limelight only after when a traveller wrote on Twitter about his IndiGo web check-in experience. IndiGo Passengers Don’t Panic for Your Cancelled Flights! You Can Get Full Refund & Reschedule Tickets at Zero Cost.
IndiGo web check-in is now chargeable!
As per our revised policy, all seats will be chargeable for web check-in. Alternatively, you may check-in at the airport for free. Seats will be assigned as per the availability. ~Prabh
— IndiGo (@IndiGo6E) November 25, 2018
The airlines' reply came in as a shock to the netizens. “As per our revised policy, all seats will be chargeable for web check-in. Alternatively, you may check-in at the airport for free. Seats will be assigned as per the availability,”
As expected, IndiGo's new pay to select your seat policy irked Twitter.
ICYMI. All Indigo web checked-in are charged now. I thought DIY was the way forward for businesses. https://t.co/Cf5DUl0jT3
— Vijay Shekhar (@vijayshekhar) November 25, 2018
Quite a ridiculous policy. If the seat choice is free at airport, why not online? Understandable for premium seats to carry a charge but why introduce discriminatlru policy for ALL seats? 1/2
— Marisha Thakur (@MarishaThakur) November 25, 2018
Then what is the idea of having web check in? As it is you do not allow for Senior citizens, Defence Forces etc. @jayantsinha, may wish to look into this because the queue will get longer for us and many of us have had difficulty standing for long periods of time. Jain Hind
— Air Mshl S Y Savur (retd) (@veteran10525) November 25, 2018
Beautiful. As per your revised policy, do you also charge for oxygen masks in case the plane loses altitude quickly? Do let me know so that I can carry my own.
— Harihar Goswami (@harihar_goswami) November 25, 2018
IndiGo responded to the tweet. In a series of tweets, IndiGo made further clarifications like if the tickets bought together with the same PNR will get seats together, to which the airlines clarified that the same is not guaranteed. You can get the seat together only through web check-in; otherwise, you will have to go for free seats, which will be allocated as per availability.
Besides, the charges will be added even when a passenger selects the option of web check-in at the time of buying the ticket. IndiGo’s new policy could mean longer queues at the counters and also additional workload for its staff. The new rule will take time getting used to.