Chennai, May 23: A young girl from Tamil Nadu's Chennai was hospitalised after allegedly finding a shard of glass in a sealed boba drink purchased from Frozen Bottle’s Thoraipakkam outlet. The incident came to light after the child's mother, Jahnavi Sanghavi, an international history educator, shared the ordeal in a viral LinkedIn post.

According to Sanghavi, she bought the drink on April 27. Although the bottle was factory-sealed, it reportedly contained glass shards. Her daughter mistook a shard for ice and placed it in her mouth, but she quickly spat it out upon realising it was glass. She was immediately taken for a medical examination.  Zomato and Swiggy Face Backlash From FHRAI and NRAI Over Private Label Food Delivery, Citing Unfair Competition and Restaurant Data Misuse.

'Company Assured Action and Reimbursed the Medical Expenses' Woman Says in New Post

Girl Hospitalised After Mistaking Piece of Glass for Ice Cube in Frozen Bottle’s Boba Drink

The situation worsened the following day when the child began vomiting and had to be hospitalised again. Sanghavi claims she reached out to the brand, and Frozen Bottle’s Marketing Lead, Vipul Chaudhary, assured her of support and compensation. However, more than 20 days later, the family says they have received no response despite multiple calls and emails.

'One Such Case Will not Affect Our Brand'

Sanghavi alleges the company dismissed the seriousness of the case, saying, “We manufacture more than 2.5 crore bottles a month – one such case will not affect our brand.” She has since filed a formal complaint with the national consumer helpline and urged regulatory authorities to tighten safety protocols in the food and beverage industry. “This is not just about my daughter,” Sanghavi wrote in her post, “it’s a wake-up call for all consumers.” She also called on Frozen Bottle's founders to address the issue publicly and take full accountability. Rat in Manchurian: Dead Baby Rat Found in Chinese Dish at Purple Butterfly Restaurant in Airoli During Women’s Day Celebration.

However, the post now stands deleted as the company and its CEO got in touch with the woman and assured her of action on the matter. "'Subsequent to my earlier post, I was contacted by the CEO and legal team of Frozen Bottle. They have taken the matter seriously and assured me that appropriate internal action will be initiated against those who faltered in their duties. The company has also reimbursed the medical expenses and committed to strengthening their quality control measures to avoid such incidents in the future," Sanghavi wrote in a new post.

(The above story first appeared on LatestLY on May 23, 2025 12:24 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).