Zomato Customer Compares Restaurant Bill With Online Order, Company Responds After Photo Showing the Price Gap Goes Viral
Food delivery platforms are criticised for raising platform fees and taking random charges from customers. A recent social media post went viral for highlighting the price difference between a restaurant's menu and the price listed on Zomato. Zomato responded by saying that they would get the issue checked. See the viral post below
Food delivery platforms like Zomato have been criticised for raising their platform fees in select cities. This is in addition to the existing criticism the food delivery platforms get for the price difference between what restaurants charge and what customers pay on these platforms, along with a number of additional charges taken from customers. A social media user recently highlighted this issue by sharing a picture in which he compares a restaurant bill to Zomato's prices. The post claimed that the user's uncle ordered idlis for INR 132 at a restaurant, while on Zomato, the same quantity was for INR 198. Zomato responded by acknowledging the user's concern and requesting the order ID and contact details to investigate further. Zomato, Swiggy Price Hike: Online Food Delivery Companies Increase 20% Platform Fee to INR 6; Check Details.
Customer Compares Zomato Food Bill With Offline Order
My uncle ordered food from Murugan idly shop . See the Price difference between @zomato and actual . pic.twitter.com/R83rVHKJhZ
— Kannan (@Kannan__TS) July 16, 2024
Zomato's Response To Price Gap in Food Bill
Hi Kannan, we can understand your concern and would like to get this checked. Could you please DM us your order ID or registered contact details? https://t.co/jcTFuGT2Se
— Zomato Care (@zomatocare) July 16, 2024
(SocialLY brings you all the latest breaking news, fact checks and information from social media world, including Twitter (X), Instagram and Youtube. The above post contains publicly available embedded media, directly from the user's social media account and the views appearing in the social media post do not reflect the opinions of LatestLY.)
(The above story first appeared on LatestLY on Jul 18, 2024 01:48 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).
