Mumbai, Sep 11 (PTI) Air India on Monday said it has rolled out 'Project Abhinandan' aimed at providing personalised and hassle-free on-ground experience to its passengers, irrespective of their booking class, at 16 major airports.

As part of the initiative, Air India has deployed specially trained service assurance officers at airports in Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi and Visakhapatnam.

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These officers will offer on-ground assistance to fliers who might need help at touchpoints in airports -- at check-in area, lounge, near boarding gates, during transit, or at the arrival hall, the airline said in a statement.

The personnel are trained to sense passenger concerns at airports and will be placed at strategic touchpoints to proactively engage with passengers, provide support, or troubleshoot any issues, among others, it said.

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(The above story is verified and authored by Press Trust of India (PTI) staff. PTI, India’s premier news agency, employs more than 400 journalists and 500 stringers to cover almost every district and small town in India.. The views appearing in the above post do not reflect the opinions of LatestLY)