Zomato Layoffs: 250 Jobs Cut as Hyderabad Support Unit Shuts Down
Zomato has shut down its Hyderabad customer support centre, laying off 250 employees as part of a restructuring exercise. The company is consolidating in-house support in Gurugram while outsourcing more tasks to external partners. Affected staff will receive four months of severance pay and extended healthcare benefits.
Food delivery major Zomato has closed its customer support operations in Hyderabad, resulting in approximately 250 employees losing their jobs. The decision comes as part of an internal restructuring strategy aimed at consolidating in-house support functions at the company headquarters while delegating a larger portion of customer care responsibilities to third-party vendors.
Zomato Customer Support Layoffs in Hyderabad
As per a report by Economic Times, the closure follows a six-month review of Zomato's customer support operating model. The company is centralising its remaining in-house teams at its Gurugram headquarters to bring support representatives into closer alignment with its core product, technology, analytics, and business divisions. Temple Acquires Longevous: Deepinder Goyal's Healthtech Startup Acquires London-Based Longevity Firm.
Zomato Severance Package and Support Operations
As per a report by Times of India, affected employees will receive their August salary alongside four months of compensation, covering contractual notice pay and a one-time ex-gratia distribution. Medical insurance and counselling support will remain active until March 31, 2027. The realignment reflects a broader shift across consumer internet firms toward third-party providers and automation to reduce reliance on large internal support teams. Apple Layoffs: iPhone Maker To Cut More Than 200 Jobs in Siri and Vision Pro Teams, Report Says.
Zomato Temple Wearable Device Update
In related developments, Zomato founder Deepinder Goyal provided an operational update regarding the upcoming Temple wearable device. The hardware has been redesigned to less than half its original volume, making it the most compact wearable on the market by volume. Goyal confirmed that pre-orders for the limited launch edition will open soon, with shipments planned before the end of 2026.
(The above story first appeared on LatestLY on Aug 31, 2026 12:47 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).