EPFO Restores Unified Member Portal, Shifts Key UAN Services to UMANG App

The Employees’ Provident Fund Organisation (EPFO) has restored its Unified Member Portal following a week-long downtime for a scheduled technological overhaul. While the web platform is back online with a refreshed interface, the retirement fund body has implemented significant changes, most notably moving core Universal Account Number (UAN) services entirely to the government's UMANG mobile application. Under the updated framework, provident fund (PF) subscribers can no longer activate their UAN or generate a new one directly through the EPFO website. Instead, these functionalities have been migrated to the UMANG app and now mandate Aadhaar-based Face Authentication (FAT) to enhance user security.

How to Activate and Allot UAN on the UMANG App

To access these shifted services, users must download the official UMANG application on their smartphones. For UAN activation, subscribers need to navigate to the EPFO services tab, select "UAN Activation" under the "UAN Services Through Face Auth" menu, and complete the biometric face scan before proceeding with the on-screen prompts. For new employees or individuals seeking a fresh UAN allotment, a similar protocol applies. Users must select the "UAN Allotment and Activation" option within the application, authenticate their identity via Aadhaar face verification, and submit the required registration details. What Has Changed on EPFO Portal?.

Services Retained on the EPFO Web Portal

Despite the migration of account creation and activation to mobile, several critical services remain on the primary web portal. Subscribers who already have an active EPF account but have never been assigned a UAN can still use the website to obtain one by verifying their registered mobile number and entering their membership details.

The upgraded portal also introduces a simplified method for retrieving a forgotten UAN. Members can now recover their number by entering their registered mobile number, uploading a valid identity or address proof, and confirming an One-Time Password (OTP) sent to their phone.

New Guidelines for Filing Death Claims

The online facility for filing death claims, including pension-related settlements, remains operational on the Unified Member Portal. The EPFO clarified that the restriction on portal-based UAN activation does not disrupt the processing of death claims by eligible nominees or legal heirs. EPFO Passbook Not Working? Portal Services Resume After Extended Maintenance.

Beneficiaries are advised to ensure their Aadhaar-linked mobile numbers are active before starting the application. Standard requirements include uploading the member's death certificate, bank account verification (such as a cancelled cheque or passbook), and proof of the beneficiary’s date of birth. All documents must be uploaded in PDF format, must be under 2 megabytes (MB) in size, and the file names must not contain any spaces.

System Stabilization and Expected Processing Delays

The recent maintenance window, which initially began on June 26, was extended past its original deadline to complete a massive database consolidation and software modernization exercise. The EPFO stated that the upgrade is designed to provide faster, more secure, and more reliable digital infrastructure for its millions of subscribers.

However, the organization has cautioned users that claims and online service requests may experience slight delays over the initial two-week stabilization period. Because additional validation and verification checks are being performed post-migration, the EPFO has advised subscribers and employers to avoid making repeated login attempts or submitting duplicate requests during peak operational hours.

(The above story first appeared on LatestLY on Jul 04, 2026 05:42 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).