Expired Eggs, Rotten Food, Unsafe Products: FSSAI Issues 9 Notices to Swiggy Instamart Over Consumer Complaints

Swiggy Instamart has received as many as nine notices from the Food Safety and Standards Authority of India (FSSAI) following multiple consumer complaints alleging several violations under the Food Safety and Standards Act (FSS), 2006.

The regulatory body confirmed the action in a post on X, stating that the food business operator has been directed to submit a detailed explanation and compliance report, failing which appropriate legal action will be initiated.

FSSAI Issues Nine Notices To Swiggy Instamart Over Expired, Contaminated Food Complaints

FSSAI has issued 9 notices to Swiggy Instamart following multiple consumer complaints alleging violations under the FSS Act 2006.

The FBO has been directed to submit a detailed explanation & compliance report failing which appropriate legal action will be initiated #FSSAINotice pic.twitter.com/wxejz38L7T

— FSSAI (@fssaiindia) July 11, 2026

What Were The Complaints Against Swiggy Instamart?

The FSSAI said consumer complaints alleged that expired, spoiled, rotten, contaminated, and otherwise unsafe food products were supplied through Swiggy Instamart. The authority shared the following key observations based on these complaints:

1. "NOICE" Eggs were reportedly marketed under a brand name not covered under the product categories approved in the existing FSSAI licence. The food business operator was directed not to market the product unless it was covered under a valid licence and to apply for licence modification, if required.
2. "Healthify 100% Whey Protein 1 kg" and "Noice Homestyle Madras Mixture with Peanuts" were allegedly supplied after their expiry dates.
3. "Akshayakalpa Organic Egg" was reportedly found expired, rotten, emitting a foul odour, with signs of contamination, rendering it unfit for human consumption.
4. "Kakke da Paratha" was reportedly found spoiled, with a foul odour, and was allegedly unfit for consumption.
5. An infant food formulation was reportedly found in a highly deteriorated and unsafe condition, showing signs of contamination and improper storage and handling. The same product was allegedly re-supplied to the consumer after the defective product was returned.
6. Complaints also alleged delivery of contaminated eggs and milk, along with damaged packaged food items, through Instamart.
7. The notices also raised concerns regarding an incorrect, invalid, or non-existent FSSAI Licence Number, with food business entities allegedly being listed under names different from those reflected against their FSSAI registration.
8. Some complaints alleged that no satisfactory response, grievance redressal, or corrective action was taken despite the complaints being forwarded or escalated, while one complaint stated that only a refund was offered without addressing the reported food safety concerns.
9. The notices raised concerns regarding seller onboarding, compliance verification, traceability, food quality monitoring, consumer grievance redressal, supervision of food business activities, and the adequacy of food safety compliance systems. Why FSSAI Flagged 'Fresh Paneer' Claims on Heritage Foods Packaging.

What FSSAI Has Directed Swiggy Instamart To Do

In response to the complaints, the FSSAI has directed the food business operator to:

1. Submit a detailed explanation, supported by documentary evidence, addressing the alleged non-compliances and the circumstances leading to the reported incidents.
2. Submit details of quality assurance, food safety monitoring, inventory management, stock rotation, hygiene, storage, handling practices, and internal controls adopted to ensure food safety compliance.
3. Provide details of corrective and preventive actions (CAPA), root cause analysis, consumer grievance redressal, and measures implemented to prevent recurrence of similar incidents.
4. Furnish the required explanation and compliance report within the stipulated period, failing which appropriate action under the FSS Act, 2006 may be initiated. Is Your Whisky Really ‘Aged’? FSSAI Flags Misleading Labels, Added Flavours in Alcoholic Beverages.

The nine notices mark one of the most extensive regulatory actions taken against a major quick commerce platform in recent months, pointing to systemic gaps in Swiggy Instamart's food safety compliance, from expired products and contamination to licensing lapses and grievance redressal failures. With FSSAI now awaiting a detailed compliance report, the outcome could set a precedent for how food safety norms are enforced across the fast-growing quick commerce sector in India.

(The above story first appeared on LatestLY on Jul 11, 2026 01:57 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).