In a startling case, a phone user who who had sought refund from Google for a defective Pixel 3 handset he had recently bought, has been sent 10 pieces of the expensive mobile phone as replacement. Notably, each handset of Pixel costs $9,000 or (roughly Rs. 6,17,900). The customer has agreed to have received the awry customer care service, and has offered to return all Pixel phones if the amount for the defective piece is credited to his account.
"Every large company has its fair share of customer service issues, but Google seems to always find the most perplexing ways to screw up. Case in point, one Reddit user has posted a story in hopes of getting Google's attention." Google Pixel 3 Lite, Pixel 3 XL Lite Smartphones Likely To Be Launched By Early 2019.
'After returning a defective Pixel 3, Google didn't issue a refund. Instead, it sent 10 Pixels when the user bought a replacement,' the Android Police reported late on Thursday.
The tech giant can't force this user to return those Pixel devices, but the user is reportedly trying to get them returned.
According to the user, Google only refunded $80 for tax on the original faulty device.
"That leaves $900 owed (apparently this was a 128GB model). However, Cheetohz (the user) went ahead and ordered a new pink Pixel in a separate transaction. Google's shipper somehow thought the order was for 10 pink phones, and that's what they sent," the report added.
(With IANS inputs)