Swiggy 24x7 Food Safety Helpline: Here is How Customers Can Use It to Report Order Issues
Swiggy has launched a 24/7 food safety helpline and dedicated in-app reporting tool for customers to raise food quality and hygiene concerns. Users can submit complaints with photos, while reports are routed to Swiggy’s Food Safety Assurance Team for priority review. The platform will use complaint data to identify recurring issues.
Online food delivery platform Swiggy has rolled out a dedicated round-the-clock helpline and an integrated digital reporting tool to handle customer grievances regarding food quality and hygiene. The new communication channels are designed to fast-track order-related complaints directly to specialized internal quality assurance teams.
Swiggy users can now dial 7948231850 at any time of day to log a food safety ticket with customer support agents. Alternatively, customers can navigate to the Help section within the application to use a newly established dedicated portal for submitting brief descriptions and photographic evidence. Swiggy and Hero MotoCorp Partner To Offer Delivery Riders Affordable 2-Wheelers and Flexible Financing.
How the Food Safety Reporting Channels Work
The newly established grievance system offers two distinct pathways for raising order issues. Consumers who use the phone helpline receive an automated text message containing a secure link on their registered mobile number, allowing them to upload photographs and supplementary details concerning the incident.
For in-app submissions through the dedicated Food Safety section, users receive a unique tracking ticket number to monitor the progress of their grievance. Sidharth Bhakoo, Chief Business Officer of Swiggy Food Marketplace, noted that these additional touchpoints are aimed at identifying operational gaps and addressing customer feedback more efficiently.
Resolution Process and Partner Accountability
All incoming submissions are routed directly to Swiggy's internal Food Safety Assurance Team for priority evaluation and immediate corrective action. The platform intends to aggregate data from these reports to spot recurring patterns across specific kitchens or culinary partners. Flipkart Minutes Beats Swiggy Instamart in Dark Store Count Across India's Top 10 Cities.
Insights gathered from the reporting channels will be shared with restaurant partners alongside ongoing education regarding safe hygiene standards, ingredient sourcing, and accurate menu labelling. This administrative step arrives amid heightened regulatory scrutiny from food safety authorities across multiple urban markets.
(The above story first appeared on LatestLY on Sep 07, 2026 11:25 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).
