Tejas Express Update: In a First, Passengers of Lucknow-New Delhi Tejas Express to Get Compensation of Rs 250 Each, Free Refreshments for Delayed Journey
Tejas Express (Photo Credits: Flickr)

Lucknow, October 20: Passengers travelling in the newly launched Lucknow-New Delhi Tejas Express train will now be able to claim a compensation for a delayed journey. Reports inform that the Indian Railways has agreed to pay a compensation of Rs 250 each to passengers who travelled onboard Lucknow-New Delhi Tejas express on Saturday. According to a report by IANS, the train was delayed for about two hours in both the directions.

The compensation is given when the train reaches its destination behind schedule. The report further informs that there were about 451 passengers who boarded the train from Lucknow and another about 500 who took the train from New Delhi. Here’s How to Book, Ticket Fare, Cancellation Charges and More for Lucknow-Delhi Tejas Train.

Passengers were served and tea, lunch and the refreshment to make up for the delay. The refreshments had 'sorry for the delay' printed on the packets. There were also announcements made to inform passengers that the train was delayed. This is for the first time that passengers will be compensated for the delayed journey. Lucknow-Delhi Tejas Express Ticket Prices: AC Car Fare Rs 1125, Executive Car Rs 2310.

Chief regional manager (CRM), IRCTC, Lucknow, Ashwini Srivastava was quoted in the report saying that a link has been sent to each of the passengers where they can claim the compensation. “We have sent the link to each of the passengers mobile clicking on which they can claim compensation. Those who do will get the compensation," he said. Passengers of Delhi-Lucknow Train to Get Free Travel Insurance of Rs 25 Lakh Each, Baggage Services and More.

On Saturday, Tejas started from Lucknow at around 8.55 am instead of its scheduled departure at 6.10 am and reached New Delhi at around 3.40 pm instead of 12.25 pm. It departed from New Delhi at around 5.30 pm instead of 3.35 pm, which was a delay of nearly two hours. According to reports, the cause of the delay was delayed maintenance.

Compensation Rule

  1. The compensation is given when the train reaches its destination behind schedule.
  2. If the train could make up the loss of time despite departing behind schedule from the originating station passengers will not be compensated.

The Tejas Express was launched from Lucknow on October 4 and made its first run on October 5. The train will cover the distance between Lucknow and Delhi in six hours and 15 minutes. The train is the first corporatized train of Indian Railways, operated by Indian Railway Catering and Tourism Corporation (IRCTC).

Uttar Pradesh Chief Minister Yogi Adityanath flagged off the Tejas Express, the country's first "private" train run by its subsidiary IRCTC, on the Lucknow-New Delhi route. As per Indian Railways, the Tejas Express cuts the time travelled between the two cities to 6.15 hours from the 6.40 hours taken by the Swarn Shatabdi, currently the fastest train on the route.