Oppo Find X9 Ultra Camera Bug: Company to Roll Out OTA Update in Late May After Users Report Strange Pink Tint in Videos and Photos
Oppo has confirmed that a camera bug causing a pink tint on white objects in Find X9 Ultra videos will be resolved via a late-May software update. The glitch affects the main and ultra-wide lenses of the newly launched flagship. Customer service stated the issue is purely digital, ruling out hardware exchanges for affected buyers.
: Oppo’s latest flagship smartphone, the Find X9 Ultra, is facing unexpected camera software glitches just weeks after its official release. Multiple consumers have reported a "pink-tint controversy" on Chinese social platforms, noting that the device inexplicably turns white objects pink or magenta during video recording. Official customer service representatives have acknowledged the issue, confirming it stems from a system bug rather than a hardware defect. A patch is scheduled to roll out via an over-the-air (OTA) update progressively from late May.
Oppo Camera Performance Issues Reported
The imaging anomaly first gained traction during the May Day holiday, with early adopters uploading footage of white clouds, buildings, and tiles taking on a distinct pink hue. The issue appears most prominent when using the main and ultra-wide lenses, particularly under specific lighting or when moving to 2x zoom. Redmi Turbo 5 India Launch Confirmed; Check Expected Price, Features and Specifications Details.
OPPO Find X9 Ultra Pink Issue
Affected users noted that switching to the telephoto lens sometimes minimised the distortion, but manual device restarts failed to clear the glitch. Because the problem persists across standard operational steps, technical analysts quickly pointed toward algorithmic image processing errors rather than a physical camera sensor malfunction.
Software Fix Over-The-Air Update Promised
Posing as consumers, media reporters contacted Oppo's official flagship customer service to seek clarity on the flaw. Representatives confirmed that engineering teams have successfully identified and corrected the software bug internally. The company stated that the upcoming late-May firmware update will progressively address the color calibration issues across all retail devices.
Because the problem is categorized as a system-level software bug rather than a physical manufacturing fault, customer service departments have clarified that affected units do not qualify for a standard retail return or hardware exchange. Some users have reportedly started receiving initial optimization alerts designed to stabilize wide-angle performance.
Flagship Color Tuning Scrutiny and Market Impact
The software defect has drawn notable consumer scrutiny given that the Find X9 Ultra was launched on April 21, 2026, with a premium starting price exceeding 7,000 yuan. Oppo heavily marketed the device around its professional-grade photography capabilities, highlighting its advanced computational imaging engine and a high-profile color-tuning partnership with Hasselblad. iPhone 17 Pro Named Fastest Charging Smartphone in Comprehensive Lab Assessment, Beating Key Rivals.
While camera calibration issues are relatively common among modern smartphones relying on aggressive artificial intelligence processing, early color distortion directly targets the device's main selling point. The rapid deployment of the upcoming OTA update will serve as a crucial test of consumer patience as Oppo seeks to protect its premium market standing.
(The above story first appeared on LatestLY on May 17, 2026 08:38 AM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).