WhatsApp Explains Why Some Accounts Were Locked and Put 'Under Review'
A widespread disruption affected WhatsApp users across India and globally on Monday evening after multiple accounts were unexpectedly placed 'under review', temporarily blocking access to messaging and app features without prior notice.
WhatsApp has clarified why some users recently found their accounts placed "under review" after multiple people, including users in India, reported being temporarily locked out of the messaging platform. The Meta-owned messaging service said the review process is part of its efforts to protect users and ensure compliance with its Terms of Service, adding that accounts can sometimes be flagged for verification if suspicious activity is detected or if automated systems require additional checks, according to a report.
What Does 'Account Under Review' Mean?
Affected users reported receiving a message stating that their account activity and device information were being reviewed to ensure compliance with WhatsApp's policies. During this period, which typically lasts up to 24 hours, users may be unable to send messages, make calls or access other features of the app. WhatsApp Puts Multiple Accounts 'Under Review' for 24 Hours, Temporarily Restricts User Access.
According to WhatsApp, the review process is designed to detect spam, scams and other forms of misuse while maintaining the security of the platform. The company said users are usually notified of the outcome once the review is complete.
Why Are Some Accounts Flagged?
WhatsApp said accounts may be placed under review for several reasons, including suspected violations of its Terms of Service, unusual account activity or the use of unofficial versions of the app. The company also noted that its automated systems can occasionally flag legitimate accounts by mistake. In such cases, users can submit an appeal, and WhatsApp reviews the account before restoring access if no policy violation is found. WhatsApp Puts Multiple Accounts Under Review for 24 Hours.
Users Reported Unexpected Lockouts
The issue gained attention after numerous users shared screenshots on social media showing the "Account under review" notification. Many said their accounts had been restricted without prior warning, while others reported that access was restored shortly after submitting an appeal or waiting for the review process to conclude. WhatsApp acknowledged that errors can occur and said it is working to restore access for users whose accounts were incorrectly flagged.
How to Appeal a Review
Users who believe their accounts have been placed under review in error can submit an appeal directly through the WhatsApp application. The company advises users to wait for the review to be completed, which generally takes up to 24 hours, and to avoid using modified or unofficial versions of WhatsApp that may trigger enforcement actions.
WhatsApp routinely uses automated detection systems alongside manual reviews to identify spam, fraud and abusive behaviour on its platform. While these measures are intended to improve user safety, the recent wave of "under review" notifications has prompted concerns among users about false positives and the transparency of the review process.
The company maintains that accounts found to be compliant with its policies are restored after verification and that users who believe enforcement was incorrect have the option to request a review.
(The above story first appeared on LatestLY on Aug 04, 2026 02:30 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).