India News | AI, Vistara Customers Face Difficulties with Contact Centres Due to Telecom Providers' Tech Issue

New Delhi, Oct 24 (PTI) Air India and Vistara customers on Thursday faced difficulties in connecting with the airlines' contact centres due to certain technical issues with the telecom providers related to the centres.

The issues were sorted out late in the evening, a source in the know said.

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Both airlines have issued customer advisories on social media platform X.

"One of the telecom providers for our contact centers is facing technical difficulties. Due to this, there may be challenges connecting with our contact centers. While telecom provider resolves the issue at its end, may we request your understanding and patience," Air India said.

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Vistara, which is getting merged with Air India, also posted a similarly worded post on X.

(The above story is verified and authored by Press Trust of India (PTI) staff. PTI, India’s premier news agency, employs more than 400 journalists and 500 stringers to cover almost every district and small town in India.. The views appearing in the above post do not reflect the opinions of LatestLY)