India News | Over 5 Lakhs Complaints Registed Against E-commerce Companies Between April to Nov
Get latest articles and stories on India at LatestLY. A total of 5,12,919 complaints pertaining to e-commerce have been registered in the National Consumer Helpline (NCH) from April 2019 to November 2021, said Union Minister of State for Consumer Affairs, Food and Public Distribution Ashwini Kumar Choubey.
New Delhi [India], December 18 (ANI): A total of 5,12,919 complaints pertaining to e-commerce have been registered in the National Consumer Helpline (NCH) from April 2019 to November 2021, said Union Minister of State for Consumer Affairs, Food and Public Distribution Ashwini Kumar Choubey.
In a written reply to Rajya Sabha, Choubey said that Maharashtra reported the highest complaints followed by Uttar Pradesh and Delhi.
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"Maharashtra reported 64,924 complaints followed by 63,265 complaints in Uttar Pradesh, 50,522 complaints in Delhi, Karnataka reported 38,839 complaints, and 38,582 complaints were registered in West Bengal," he said.
Rule 5(3)(e) of the Consumer Protection (E-Commerce) Rules, 2020 states that every marketplace e-commerce entity is required to provide in a clear and accessible manner, displayed prominently to its users at an appropriate place on its platform, all information provided to it by sellers under sub-rule (5) of rule 6 including name and contact numbers, and designation of the grievance officer for consumer grievance redressal or for reporting any other matter.
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In this regard, CCPA has issued an Advisory dated October 1, 2021, to industry associations requesting them to give wide publicity to the provisions of the above-noted rules and impress upon their members to ensure compliance of the rules to ensure that adequate redressal mechanism is accessible to consumers while purchasing goods or services using e-commerce. (ANI)
(The above story is verified and authored by ANI staff, ANI is South Asia's leading multimedia news agency with over 100 bureaus in India, South Asia and across the globe. ANI brings the latest news on Politics and Current Affairs in India & around the World, Sports, Health, Fitness, Entertainment, & News. The views appearing in the above post do not reflect the opinions of LatestLY)