India News | Navsari Municipal Corporation Ensures Easier, Faster Public Services by Implementing Comprehensive Complaint Redressal System
Get latest articles and stories on India at LatestLY. According to a release, under the directives of Chief Minister Bhupendra Patel, strict instructions have been issued to the Roads & Buildings Department, municipalities, and municipal corporations to carry out immediate repairs.
Gandhinagar (Gujarat) [India], July 13 (ANI): Due to heavy rains in most parts of the state during the ongoing monsoon season, several roads and bridges have been damaged. Under the directives of Chief Minister Bhupendra Patel, strict instructions have been issued to the Roads & Buildings Department, municipalities, and municipal corporations to carry out immediate repairs, said a release.
Accordingly, road repairs, inspections, and other quality enhancement works are currently underway across the state on a priority basis.
Under the guidance of CM Patel and the leadership of Commissioner Dev Chaudhary, Navsari Municipal Corporation has taken key steps to swiftly address civic and road issues.
On July 8 2025, a special drive was launched under the "CCRS - Comprehensive Complaint Redressal System," introducing a WhatsApp helpline (87992 23046) for citizens to report potholes with photos and location details. Since then, around 80 complaints are received daily, with 85 per cent resolved the same day and the rest within 24 hours. Regular patchwork is carried out during dry spells to ensure safe travel, supported by a dedicated mobile team.
To further enhance responsiveness to public feedback received via WhatsApp, on 9th July 2025, Navsari Municipal Corporation added a new feature called "Road Demand Request" to the NMC Connect app.
This allows citizens to easily submit road-related requirements in their area. As the feature is directly linked to the CCRS portal, immediate review and action can be initiated, the press release said. (ANI)
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