Seoul [South Korea], July 29 (ANI): Samsung has introduced a new customer support feature for effective diagnosis and troubleshooting for the convenience of customers. The Visual Support service is part of Samsung's Global Contact Center offering and allows customers to seek support based on actual visuals of the affected product. As the official blog explains, once a request by the customer is generated, a Samsung consultant will send a URL link asking permission for Visual Support, which uses the customer's camera to directly analyse the product. Samsung's Visual Support is currently operating in 12 countries including India, Australia, the US, and the UK, among others. The company plans to expand the service globally by the end-of-the-year and add more products in the lineup. (ANI)

(The above story is verified and authored by ANI staff, ANI is South Asia's leading multimedia news agency with over 100 bureaus in India, South Asia and across the globe. ANI brings the latest news on Politics and Current Affairs in India & around the World, Sports, Health, Fitness, Entertainment, & News. The views appearing in the above post do not reflect the opinions of LatestLY)