India News | Grievance Redressal Portal Launched by Punjab CM
Get latest articles and stories on India at LatestLY. Punjab Chief Minister Amarinder Singh on Monday launched a digital Public Grievance Redressal System (PGRS) as a one-stop web portal to address complaints of the citizens in a time-bound manner.
Chandigarh, Aug 17 (PTI) Punjab Chief Minister Amarinder Singh on Monday launched a digital Public Grievance Redressal System (PGRS) as a one-stop web portal to address complaints of the citizens in a time-bound manner.
Singh said the portal, conceived and developed by the Department of Governance Reforms and Public Grievances (DGR&PG), would go a long way towards digitizing processes related to the delivery of services across various departments.
He also directed the chief secretary to encourage citizens to use this system.
A spokesperson of the chief minister's office said the portal is aimed at boosting citizen-centric governance by leveraging the latest technology.
Also Read | Jammu And Kashmir: Terrorists Attack CRPF Bunker in Nehama Area of Kulgam District, 1 Jawan Injured.
Citizens can now submit their grievances to the concerned government departments for resolution at http://connect.punjab.gov.in"connect.punjab.gov.in
Chief Secretary Vini Mahajan said the PGRS would function as the central portal where all citizen grievances can be recorded by submission on the portal itself or by email, post, or in person at the Sewa Kendras.
The state council of ministers has already approved the policy on Public Grievance Redressal 2020, which mandates strict timelines for the resolution of grievances so that citizens get relief in a time bound manner.
Through the portal, citizens would also be able to track the status of their grievances online, and will be alerted by SMS at every step of the process as officers look into their concerns.
(The above story is verified and authored by Press Trust of India (PTI) staff. PTI, India’s premier news agency, employs more than 400 journalists and 500 stringers to cover almost every district and small town in India.. The views appearing in the above post do not reflect the opinions of LatestLY)