New Delhi, Feb 2 (PTI) About 1.72 lakh individual cases of call drops have been resolved so far and around 7,920 Base Transceiver Stations (BTSs) installed by telecom operators specifically to address call drop issues received through DoT's IVRS system, Lok Sabha was informed on Wednesday.

The Department of Telecom (DoT) had launched an Interactive Voice Response System (IVRS) to get direct feedback from subscribers on call drops.

Also Read | Kerala Reports 52,199 Fresh COVID-19 Cases, 500 Deaths in Past 24 Hours.

Around 5.60 crore subscribers have been individually contacted since December 2016, Minister of State for Communications Devusinh Chauhan said in a written reply in the Lok Sabha.

Of these, 73.11 lakh subscribers have participated in the survey, he informed, adding that the feedback is shared with telecom service providers for taking corrective actions in a time-bound manner.

Also Read | Budget 2022-23 Lays Foundation for Growth in Next 25 Years, Says Niti Aayog Vice-Chairman Rajiv Kumar.

"As a result, about 1.72 lakh individual cases of call drops have been resolved so far and around 7,920 Base Transceiver Stations (BTSs) have been installed by the TSPs specifically to resolve the call drop issues received through IVRS," Chauhan said.

The call drop in a mobile network occurs due to multiple reasons, including characteristics of radio propagation for wireless communication, non-availability of sites due to acquisition problems, among others.

"Telecom Service Providers (TSPs) in India are required to ensure that the call drop rate in their mobile networks remains within the benchmarks laid down by Telecom Regulatory Authority of India (TRAI)," he added.

(The above story is verified and authored by Press Trust of India (PTI) staff. PTI, India’s premier news agency, employs more than 400 journalists and 500 stringers to cover almost every district and small town in India.. The views appearing in the above post do not reflect the opinions of LatestLY)