We've usually seen businesses trying their best to satisfy the customers in whatever ways to make a name for themselves BUT it is not always easy. Sometimes, it just gets so difficult when the customers ask for things that incomprehensible. Well, the same was the case with this one customer who wanted to purchase a dozen masks and he only received 12. Yes, as simple as it sounds, it turned out to be a perplexing situation for the business owner, who didn't understand ways to tackle the solution. Prank to Teach COVIDIOTS a Lesson is Going Viral, Funny 'Mask ka Challan' Video Serves an Important Reminder to Wear Facemasks in Public.

The mask company is called Zada’s Vault, which received the "angry" email from the client demanding a refund for not receiving the correct number of items. These dozen of custom facemasks were for a baby shower and McCray the owner did exactly the same and sent 12 masks along with a bill of $60 for the dozen, with means each mask priced at $5. However, she received an angry email, the subject line of which read "wrong mask order".

The mail read: "Hello, I ordered a dozen custom masks from you, however, you only sent me 12. I really needed them all. I would like a refund please and I will no longer support your business. I try to support black owned businesses but you guys continue to rip people off".

The 30-year-old business owner was certainly taken aback and said to the Mirror: "I just felt terrible for her and African American business gets bad reps from people a lot. I take pride in customer service – she already had a stereotype in her mind"

Check Tweet By Zada’s Vault:

The good side of all this still remains that  Zada’s Vault getting a lot of support online. She used the new word she learnt- "Dubzen" ( slang associated with packages of weed in the US) to launch some offers. Offering 20 per cent off on total.  As some pointed out she had mistakenly used “then” in her email instead of than while communicating with the angry client, being a sport, McCray has implemented the gaffe into offers as well. “Use the code: then/than to receive free shipping(US only, doesn’t apply to football skyline table.)”

(The above story first appeared on LatestLY on Mar 19, 2021 06:00 PM IST. For more news and updates on politics, world, sports, entertainment and lifestyle, log on to our website latestly.com).