WhatsApp Updates Business API Policy: Meta-Owned Platform To Restrict General-Purpose AI Chatbots From Its Platform; Know Which AI Tools Will Likely Be Affected
Meta-owned WhatsApp has updated its Business API policy to ban general-purpose chatbots, affecting AI tools from OpenAI, Perplexity, Luzia, and Poke. The terms will be effective on January 15, 2026, which aims to reduce system strain caused by rising AI-driven message volumes.